Originally Posted by
Often1
Correct.
Just remember that one must make the effort to obtain a refund from the merchant vendor. Keep everything in writing, so that you can submit a package in support of your chargeback which is self-explanatory. Include your e-ticket receipt, the notice of cancellation / screenshot, your request for a refund and either denial or a note that you have not heard back.
The Regulation requires a refund be initiated within 7 days. Thus, wait until the 8th day for the chargeback.
Doesn’t always work this way in the real world .
You may want to know what that not all airlines are honoring the EU 261 rules. The law is one thing. In practice it is often quite different. Many airlines are disregarding it altogether. I, for one, like many, have thousands held up with no practical recourse.
Head over to the Lufthansa or AF/KL forums if you have any doubts on this.
With no small claims courts and all legal avenues suspended for the moment, a whole lot of people are pounding on sand.