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Thread: EU261 Regulator
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Old Apr 26, 2020, 3:34 pm
  #9  
RooseveltL
 
Join Date: Jan 2007
Location: NYC/Northern NJ
Programs: 1K - UAL, Platinum DL, Marriott, Hilton, SPG
Posts: 1,815
I'm in the same boat as OP. I have a cancellation/refund request as of March and believe I should've been refunded already. As my flight originated in EWR (which was cancelled and they rebooked via different routing) - I called in and cancelled/refund just waiting for it to happen.
The SAS website indicates 'The processing of your request takes longer than usual at the moment, as a lot of customers are affected by cancellations due to the Corona virus, but please be patient with us. You will receive a confirmation from us when your refund is made.

Did you find this information useful?"

This is difficult for all but I also would like my money back.
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