Originally Posted by
cavemanzk
As you booked via an OTA there policy trump anything the airlines say, they are the owner of the booking..
They are still legally bound to deliver a valid reservation. If the airline has cancelled a flight a valid reservation was NOT delivered to the consumer - nothing of usable value was delivered to the consumer - so the entire transaction is void. This is akin to the OTA just delivering a phony reservation to the customer and keeping the money, that isn't going to fly legally.
While the DOT may not be able to help I will file a lawsuit to get 100% of my money back because I do not think the OTA can operate this way. This does not happen in any other industry. If I buy something from an online retailer and do not get the product for whatever reason I most definitely get my money back.