Hello all,

I wonder if anyone could offer some further advice. I had a trip to Argentina in March cancelled due to the COVID-19 Pandemic, FCO travel ban, and Argentina's ban on tourists.
I booked Economy Full Flex, which meant that I could get a full refund, even without the current situation. I have emailed twice since. I spoke to a man on the telephone over a month ago who just talked me through filling in an online refund form. I got a simple automated email following this, saying my contact had been registered.

Absolutely no sign of the refund. I already had trouble with the airline when they double charged my card, and it took two weeks for a refund to be processed.

I live in the UK. The UK telephone number has closed, and they suggest to contact via whatsapp instead. Whatsapp calling from the UK does not operate.
I sent one whatsapp message and was advised in Spanish a 10 day wait for translation. I waited... you guessed it, nothing. I got a friend to type the same message in Spanish, and again absolutely nothing.

What can I do? I foolishly paid via Debit card rather than credit card, and at that via Revolut because their UK website wasn't working, so had to do it through the European website in Euros...