Originally Posted by
WilcoRoger
So basically it's either trying to get through to CS or chargeback via CC. Really customer friendly way of not having an online refund option. EU261 still applies in the UK so they cannot refuse full refund for flights they cancel.
Correct.
Just remember that one must make the effort to obtain a refund from the merchant vendor. Keep everything in writing, so that you can submit a package in support of your chargeback which is self-explanatory. Include your e-ticket receipt, the notice of cancellation / screenshot, your request for a refund and either denial or a note that you have not heard back.
The Regulation requires a refund be initiated within 7 days. Thus, wait until the 8th day for the chargeback.