Originally Posted by
eagle4121
EU621/2004 supersedes any EU national law so from a legal point of view if a flight is cancelled by the airline regardless of the reason one is entitled to a full refund.
I have a flight booked for May 12, three days ago on April 21 I received an email from Aegean, notifying me that the flight is cancelled.
This morning I finally got through on the phone, and the gentleman on the phone informed me that they do not issue full refunds. I asked repeatedly, that according to EU regulation 261/2004, I would like to request a full refund, and the gentleman just continually basically answered: Due to the new law of the Greek government, and as this is due to the virus and not a cancellation the airline wanted to do, "I informed you which options you have now". I asked to speak with a supervisor/manager, but I was told I could not speak to anyone else.
Has anybody already tried to dispute the charge by Aegean with their credit card company (in my case that would be Citi)?