Originally Posted by
Ben_W
How long should it take from sending a refund request until you get a response?
I send a refund request on April 15th, for a flight on April 24th but the request is still showing as open. Its QR3 which is a flight that is still running daily.
I don't mind so much how long it takes to get the money back but my concern is what happens if the request if still open once it goes past the date of the flight? Currently I am planning on leaving it a day or two more then I will try to call.
On the same date, I cancelled an award booking for a different flight and got a confirmation for the Privilege Club team within 24 hours and the miles and deposit refund's were in my accounts a couple of days later.
I requested a refund on the 2nd/3rd April and received a positive response yesterday (20th), this was without further nagging of any kind. Will update when the refund is actually received. I did notice that the booking in question disappeared from my mobile app within two days of requesting the refund, but this may be unrelated.
I believe it doesn't matter if your request is still open past the date of the flight as the no show fees are being waived given the large admin backlog at the moment.