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Old Apr 21, 2020 | 5:37 am
  #89  
usedtobeimportant
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Join Date: Aug 2019
Posts: 200
What was the DOT correspondence?
Embarrassing for ANZ they dont know their own business ...

Originally Posted by Hector99
Had 3 agents and 2 emails saying no refunds and they're 'consulting legal'.

Has anyone gone to disputes tribunal re this?
Originally Posted by Hector99
Reply from DoT and from Air NZ confirming full refund in original form of payment for all flights. Complaint sent to DoT just pre Easter - included those paid with APD.
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