Was your flight to or from the US?
Originally Posted by
Kiwimac99
I rang them today about a flight that had to be cancelled and was told that they only refund tickets sold in the US.
I filed a DOT complaint.
As explained repeatedly above, that is not enough. DOT will only require NZ to respond, but it will not enforce your specific entitlement.
You also need to initiate a chargeback with your credit card issuer (bank) and supply your e-ticket receipt, cancellation notice, your request for a refund, and the denial. Also include the April 3, US DOT Warning Letter.