Originally Posted by
Hawk777
I don't know anyone who has been refused a refund when the flight has been cancelled. Unless tjey have already decided to take a voucher instead which is their choice
It wasn't their choice, that's the whole point. BA changed the option to cancel online, even for fully-flexible 100% refundable cancel-at-any-time bookings. Cancelling the ticket online, which normally resulted in a refund, instead resulted in a voucher (or spend hours trying to reach someone at a call centre - I couldn't even get an an answer from GGL on the day in question). To attempt to use a pandemic (and their own IT incompetence) as an excuse to not to refund fully-refundable tickets is just immoral.