Originally Posted by
seawolf
It's not an OR. It's an AND. DoT compliant will help with the chargeback. Airlines like AC are operating a "let's see how many customers we can fool because they don't know their rights" model. While they may be publicly saying voucher only, those with a DoT compliant would be treated differently away from public eye. A DoT compliant associated with a chargeback may help loosen the purse strings.
Actually it is an "or". "And" means you have to do both.
Personally, I'd start with the DOT, because AC will have to respond to them and you. And if they're actually in violation of DOT rules (and they very clearly are), that's a fight you're better off staying out of.