Originally Posted by
ChrisA330
You have two options - DOT complaint, or a chargeback.
People have reported getting their paid seat selection refunded if they cancel (which you aren't - since you're looking at a chargeback).
It's not an OR. It's an AND. DoT compliant will help with the chargeback. Airlines like AC are operating a "let's see how many customers we can fool because they don't know their rights" model. While they may be publicly saying voucher only, those with a DoT compliant would be treated differently away from public eye. A DoT compliant associated with a chargeback may help loosen the purse strings.