Originally Posted by Polytonic

I requested a refund around March 17th, agent assured me it would be processed.

Called in again on March 21st to discover the refund was "lost" -- the customer service representative put it back into the queue with "priority status" (doubtful on that bit tho) and indicated it would take 3-5 business days to process.

5 business days later, I call in again as it has yet to show up. Was told it would take 5-10 business days to process.

Called in again on the 8th (business day #12 , for those counting) and was told it's been passed to some other department for processing and to check again if it hasn't posted by Friday (i.e. yesterday).

On the bright side, phone wait times are 5-10 minutes now, if that. I would initiate a chargeback with Chase, but I think I'm outside the 90 day window and the online interface won't let me. Maybe I'd have to call in and beg forgiveness.