Originally Posted by emma69

So a short while ago I cancelled my flights, and got a refund less the $500/ticket penalty, because I was told that was the only option other than a credit that expires April 2021 (which was useless to me). Now I see that all cancellations, whether initiated by the customer or by the airline is now valid for 24 months, which I would have been fine with. Any thoughts as to a solution? If I write to AC is there any chance they will give me that $500/ticket as a credit?