Originally Posted by
Biscoff27
Unfortunately a lot of the AM Business class deals from YVR/SEA/etc. are only available from OTA. If you see a great fare on Amextravel, Chase, Expedia, etc, and try to buy it directly from AM, the price is often a lot more.
It sounds like there are other people in the same boat as me. I booked an AM flight from YVR to Colombia for next week through Amextravel. All four segments of my trip were cancelled by AM. When contacting Amextravel, I was told that AM policy is only to give vouchers for future travel, which I do not want, since fares through them are often not great. Even a voucher with Amextravel would be better. Reading through this thread and another here, it seems like my options are pretty bleak, given that I am not traveling through the US. Maybe attempt an Amex to Amextravel chargeback?
yeah, like amex travel, Chase Travel is just following the airline's guidelines. I mean, i can see why Chase can't do much. They're just the middle man in all this. I'm hoping the DOT complaint goes somewhere.
Originally Posted by
seadan
Did you try to contact AM directly about a refund at all? I got another email from Chase that said this:
They seem to come from addresses that don't accept replies. I may try to call Chase/Expedia, but that sounds fruitless. Was thinking of trying to call AM and see if they would refund it to Chase, and then it should be easier for Chase/Expedia to issue a refund. Not sure if they would be able to do anything since it was an OTA ticket. Or I can just file the DOT complaint...
AM would not budge whatsoever. I think At this point I'll just let the DOT take care of things. Thankfully, this drama didn't take any money out of my pocket since I used points. But for many people it did and I hope they get their money back.