Originally Posted by
starchoice
They are returning the voucher as "unused" essentially with the same expiration date so consider it as per the terms and conditions of the original voucher.
Any way to know what the conditions were at the time? I have a booking coming up that I'm going to cancel, for which I used a voucher, but I don't remember whether this was the MasterCard one, or some sort of threshold thing. The e-mail confirmation doesn't say, and my list of vouchers online no longer shows it.