Originally Posted by
KARFA
Thanks. Just to confirm, was the upgrade fee value included in the FTV value?
No... they did not include the upgrade fee (£60 per person) so the value of the voucher is £120 less than I paid.
While I realise that in normal circumstances upgrade fees are non-refundable, I feel very strongly that in these circumstances they should be refunded. I can't even claim on my insurance because it is less than the excess!