Originally Posted by
Often1
Of course NZ's position has been reviewed by its "legal team" and that "team" knows full well what it is doing.
First, no refunds for cancelled flights/
Second, refunds for flights to/from the US, but only for US citizens.
Third, some people get the refunds.
Why waste a second on NZ. Make your request, wait 7 days and then on the 8th file a chargeback with your credit card issuer (bank) noting that you were ticketed to or from the US and that US law requires the refund for such tickets. Supply a copy of your e-ticket receipt, the cancellation notice, your refund request, the denial (or a note that no response has been received) and a copy of the Notice and the Warning Letter.
The easier and more self-contained, the better.
I agree with all that but the problem is for some people they paid by POLi or Airpoints or a combination including credit card, so the only avenue to get a FULL refund is from AirNZ, I also suspect NZ credit card issuers may not be so versed in US regs and as well one card issuer is also tied up with the AirNZ Airpoints programme. That should not stop people however from logging the DOT complaint and continuing to pursue AirNZ