Emirates cancelled inbound flight
Sorry posted in wrong forum
Hi, we are due to travel from LGW-SIN-KUL-LGW with Emirates in July. They have cancelled our flight from KUL. They have offered a new flight which is not acceptable due to now arriving the next day. We have work commitments the next day. Our original flight was 1015, the new one is now 19:20. I have told the agent that this flight is not acceptable, they are not being helpful. They are near enough say tough luck. There is another flight that morning which departs at 02:40 but that means losing a night in a hotel. I have not been offered this flight. Just like to know what my options are, going forward so i can go back to the agent with something constructive.
I know at the moment we might not even be able to travel, due to flight restrictions from the UK and entering Singapore and Malaysia. This question is just in the hope that we can travel. We have insurance, the flights were booked before COVID 19 became a pandemic.
Thanks