After Hilton announced their policy change to allow cancellation of non refundable reservations about a month ago, I called to cancel the reservation.
The agent filled out a paper form and told me Hilton would process the cancellation and refund in 7-10 days.
Two weeks ago, when the reservation had not been cancelled, I called them again. They cancelled the reservation and told me the CC refund would post in 10-14 days.
This morning, when the refund had still not posted, I called them again and they stated it is now taking 30 days for the refunds to post.
Can't blame them for a cash flow problem, but am wondering what others are experiencing and whether it might be time for a chargeback?