Originally Posted by
k374
so if the OTA refuses the refund what are my options? I can't go directly to the airline can I? I expect the OTA to give me a reason why they can't give me a refund, it should be dependent on the airline not refunding them so it amounts to the same thing essentially.. i.e. if the OTA is unable to get the refund it's because the airline is denying it, hence I should be able to lodge a complaint against the airline with the DOT.
Many carriers are now simply issuing refunds on demand when they have been paid by the OTA and then using their ADM process to clawback whatever fee the OTA earned. Thus, you may want to try the carrier, even though you would ordinarily be told no.
If none of this works, simply initiate a chargeback. The card issuer (bank) will sort it. You should supply a copy of your e-ticket receipt, the cancellation notice, your request for a refund, and the denial (or a note that you have no heard back).