EZY seem to have updated their site - now they have a "Help-HUB" - there finally they state some policy

"We are currently cancelling our flights on a seven-day rolling basis to manage the number of contacts going to our Customer Service Team. This ensures that we’re able to help and support our customers as best we can. As your flight hasn’t been cancelled yet, you can do the following:
Change your flight
You can switch onto any flight at any time with no change fees. You can also change your flight as many times as you’d like, to any route, for any date up to March ’21.
Change your flight >Hold onto your flight

Alternatively, hold on until your flight has been cancelled and more options will become available for you."

and elsewhere

3. Request for a refund

We understand that you may prefer a refund. Currently, it’s only possible to request a refund by contacting our Customer Service Team on 0330 365 5000. Unfortunately, they are very busy at the moment, so many customers are enduring long waits on hold - we’re sorry for that. You have up to 12 months to request a refund and we’re working hard on getting an online request form live. So, if you can wait, we’d encourage you to check back here at a later time.

Of course they are lying, because customers don't end up with long waits, but simply the machine hangs up on them.

I have sent customer service a letter requesting a refund, not that I expect ever to see an answer to that, more so to document towards AX that I was in touch with the vendor before asking for a chargeback.