so if the OTA refuses the refund what are my options? I can't go directly to the airline can I? I expect the OTA to give me a reason why they can't give me a refund, it should be dependent on the airline not refunding them so it amounts to the same thing essentially.. i.e. if the OTA is unable to get the refund it's because the airline is denying it, hence I should be able to lodge a complaint against the airline with the DOT.