Originally Posted by
k374
What is interesting though is that even though I bought my ticket from an OTA on my CC the line item has the airline name on it. So, my guess is that the Airline gave a percentage or fixed fee to the TA for their service.
That's the ARC process I mention above. It also why some people are successful in getting a refund directly from the airline (so long as the airline issued the ticket on their stock).
And yes, the travel agency gets a commission from the airline.