Originally Posted by
garykung
As I have said previously, Often1 was correct that DOT's does not have jurisdiction over TAs, but the airline..
Yes, that is correct... the DOT does not have jurisdiction but you are free to sue the TA. Any TA with half a brain would just refund you rather than deal with the complexities and cost of a lawsuit since they are not footing the bill anyway, they are just giving back the refund that they got from the airline.
What is interesting though is that even though I bought my ticket from an OTA on my CC the line item has the airline name on it. So, my guess is that the Airline gave a percentage or fixed fee to the TA for their service.