FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I have received another e-mail from Lufthansa ( Christina Foerster ) which repeated the same things available on LH.com
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Dear Mr. ISTFlyer,
I sincerely hope that you and your loved ones are well. Our lives have changed dramatically these past few weeks and in response to my last mailing you have sent me many comments. I am truly grateful for your feedback and would like to share with you some of my thoughts on your frequently asked questions.
Social Responsibility
We are aware of our responsibility and are helping to relieve this crisis. Our repatriation flights are bringing back home people who have been stranded abroad due to travel restrictions. We already have brought back home more than 70,000 people on more than 360 flights.
Another important aspect of our support is to provide Europe with air freight. We not only uphold important supply chains but also transport urgently needed medical equipment via special flights to different countries.
Flexible Rebooking
Whether your flight has been cancelled or you are unable to travel as planned – your ticket retains its value, allowing you to travel at a later time. There is no need to decide immediately on a new travel date and you may even change your travel destination. If you have booked your ticket with us by April 19, 2020, please let us know how you would like to travel by August 31, 2020. Your new travel date may be anytime until April 30, 2021. Should you plan to travel with one of the Lufthansa Group airlines in the near future, please note the information below (box).
When rebooking a flight with a travel date until December 31, 2020, we will give you a discount of 50 Euro on the ticketed price. You may rebook via the Lufthansa Group customer service, our airlines’ online platforms as well as with travel agents.
In addition, when booking a new ticket, all available ticket fares of Lufthansa, SWISS and Austrian Airlines on all routes now offer rebooking options (e.g. our Zero Bag fare without hand luggage).
The entire Lufthansa Group staff is doing everything possible each day to bring you to your destination safely and to unite people in these difficult times.
I am looking forward to receiving your continuous open feedback and despite the limitations, I wish you pleasant holidays. Please take care of yourself and your loved ones.
Kind regards
Christina Foerster
Member of the Board of Management
Customer & Corporate Responsibility