This, although some OTAs, including Expedia, do occasionally issue their own tickets.
Then do you know the ticket number prefix for Expedia?
(Not trying to argue. Really want to know...)
Originally Posted by
PilgrimsProgress
I feel SQ should be required to comply with DOT rules and cannot avoid doing so simply because it sold its ticket through an OTA. I agree with the poster above that the OTA is merely acting as an agent of the airline. Apparently, SQ is being unresponsive to the OTA. I have followed through with the DOT. I am also talking to the CC issuer as the charge was made 10 months ago. We are talking several thousand dollars, and vouchers would be totally useless to us.
As I have said previously,
Often1 was correct that DOT's does not have jurisdiction over TAs, but the airline. So the only thing a consumer can do is to push the issuing airline, which at that point the airline can either bypass the TA and issue the refund or can push the TA to act accordingly.
While I don't know the exact itinerary, IMHO, unless you are required to use a TA, or it is an itinerary that you can only get from TA, don't ever use a TA at all.
Years of reading these stories has taught me 1 thing only - things will always be messier with TAs.