Originally Posted by
blueman2
JetBlue's policy of refusing refunds for cancelled flights, forcing the DOT to issue a warning against them, has caused me to lose confidence in this airline. Their slowness in taking action for their frequent fliers just confirms my loss of confidence. I dare say that JetBlue is now as bad as United in terms of customer focus. What the heck happened to JetBlue? They used to lead the industry, along with airlines like Southwest, in terms of treating customers well. Now they are at the bottom along with United. Ugh.
JetBlue hasn't been the same since they decided to abandon their company values of appeasing the customer (which was their successful defining niche for the airline), and changed to appease Wall Street. This around the time Robin Hayes became CEO. Things got worse when they brought on Ben Baldanza (yes, THAT Ben Baldanza, the one that hit Reply All to an email complaint when he was Spirit's CEO) to cut costs. Employee morale is at an all time low.
JetBlue is in survival mode right now because although they have cash reserves to burn through at this time, it won't last long.
Originally Posted by
RWPrincess
You've earned 15,000 flight points from a single Mint round trip flight?
Wow, that would require a $5000 fare.