Originally Posted by
Often1
OP will need to request the refund, wait 7 days and likely file a chargeback with his credit card issuer (bank). He will likely need a copy of his e-ticket receipt, the cancellation notice, his request for a refund, and the denial of a refund (or some note that no response has been received).
Should be fairly cut & dry.
I've read different reports on this. The customer has paid the travel agent for a service (booking flights) and the TA has carried out their instructions/provided the service so no chargeback allowed. This third party in the transaction muddies the water and is another good reason for booking direct.