Originally Posted by
garykung
OTA is irrelevant. The same rule applies.
The only problem is how you can push the OTA to comply.
No, it does not.
DOT only regulates commercial air carriers (in this context).
OP will need to request the refund, wait 7 days and likely file a chargeback with his credit card issuer (bank). He will likely need a copy of his e-ticket receipt, the cancellation notice, his request for a refund, and the denial of a refund (or some note that no response has been received).
Should be fairly cut & dry.