Originally Posted by
elsenor
When was your flight scheduled? For a voucher not cash refund right? That should be MUCH easier. Have you tried reaching out to their support account on Twitter? While they take a couple days to respond, I've had good luck.
My flight was for March 13th with a return on March 28th. I called earlier this week and was told they are still working on it. Yesterday I have reached out via Twitter and I was told they are busy and it can take up to 30 days to get a voucher.