So about 3 weeks ago I renewed my Discount Den membership and took advantage of the $100 sign up promo. I purchased it as part of a ticket that I subsequently cancelled. Anyway, I got the emailed receipt as part of the ticket with the $59 Discount Den renewal fee on it. However, every time I try to book a flight now under my profile it doesn't recognize my Discount Den Membership. About 12 days after I made the purchase I did receive an email from Frontier saying Welcome to Discount Den and it included the $100 voucher but every time I log into to purchase a ticket it thinks I am not a member and it keeps trying to sell it to me again when I go to checkout. This is really frustrating. I have emailed them twice their web form with the 2nd attempt two weeks ago and I have yet to get any response. Has anyone else had any trouble like this? I've paid for the membership, I would like to be able to use it.

Thanks