FlyerTalk Forums - View Single Post - Coronavirus: Cancellation Policy (update as of August 31, 2020)

Apr 7, 2020 | 1:36 pm

#60

Zeeb

Join Date: Jun 2013

Programs: AA Plat Pro, ex DL Plat, Hilton Diamond, Marriott Plat, IHG Plat

Posts: 1,445

Quote:

Originally Posted by bgriff

Just another data point. Had a prepaid, nonrefundable stay for next month booked. Tried calling the general reservations line since it wasn’t clear from the language on the website whether I would get a refund. Fortunately before you start to wait on a long hold, the phone system plays a recording explaining specifically that if you cancel prepaid reservations online you will get a refund — they really ought to just write the same very clear language on the website. So I went ahead and cancelled my booking online on the 13th, and the refund came through today.

Thanks for posting this. I agree with you that they really aught to be more clear on that. If nothing else to reduce the number of phone calls people need to make. I had a prepaid, nonrefundable reservation for late April and reading the notice on the website it wasn't clear if I could now cancel and get a refund or not.

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