Originally Posted by
FoxtrotOscar
Re the flight I cancelled around 18 March, I got an automated email on April 3rd to say the refund is now being processed and should appear on statement within 28 days. Sounds like the 1-2 month statement is about right.
Thanks for the update. I requested our refund 4 days and no response. Though, over Twitter dms they've been somewhat response even with a delay. Even as busy as they are, it's ridiculous they aren't sending even quick emails ala "Thanks for reaching out, sorry we're slammed. We are reviewing requests in order they've been received, please be patient. Okthnxbye."