Originally Posted by
DJ_Iceman
I agree that sounds frustrating, unnecessarily so. But (honest question) why would you need your kids' names added to a reservation? If the hotel requires their names, couldn't you just provide them at check-in?
The hotel is partnered with Disney to allow guests access to Extra Magic Hours, Fast Passes, and additional benefits for those visiting the parks. Disney only extends those benefits to guests named on the reservation. Disney uses your confirmation number and look into Hilton's system to confirm.
Since both my wife and I are named on the reservation, Disney can enroll us in the additional benefits. As it stands right now, since my kids can not be named on the existing reservation, they can not be extended the same benefits. Typically, Disney would do a 3-way call with the hotel to resolve, but since the hotel's closed, we're out of luck at this point.