With the unfortunate redesign of the website, the functionality to add a guests name to the reservation before booking is broken.

The only way to do this is to book the reservation, wait for the confirmed reservation to appear on your profile, and click “edit reservation”. It’s at this step when you can only add one additional guest.

I had to add my children’s names to a reservation. Since the website only allows you to add one guest’s name (despite being a room with capacity for 6 occupants), I called the Diamond Desk.

The DD agent said her system “wasn’t letting her make the change” and she put me on hold while she called the hotel. She then discovered that the hotel is closed temporarily. I found it incredible that a DD agent had to rely on the front desk of a property to add a name to a reservation.

I reached out to HHonors via Twitter and told that adding a guest to a reservation booked with points is not possible and I’d need to cancel and rebook, adding the names during the booking process (which, as mentioned earlier, is not possible). I created a dummy booking and, of course, the room and dates I need are now 50% more expensive.

HHonors Twitter team said they could add the guests’ names to the comments section of the reservation. However, the 3rd party’s external system that requires the guests’ names can’t see the comments sections since that is for hotel use only.

Long story short, be very mindful of how and when you add guests’ names to your reservation!