1) Contact, in a timely manner, passengers provided vouchers for flights that the carrier canceled or significantly delayed to notify those passengers that they have the option of a refund.

2) Update their refund policies and contract of carriage provisions to "make it clear that it provides refunds to passengers if the carrier cancels a flight or makes a significant schedule change.''

3) Review the refund requirements with airline employees, including reservationists, ticket counter agents, refund personnel and other customer service professionals.

The Aviation Enforcement Office will monitor airlines’ refund policies and practices and take enforcement action as necessary."