Originally Posted by
fwdlink
Data Point
So for anyone wondering with a manual review where you called in, our's has flipped this evening to "Pending Review" in red when using the "Request a Refund" tab. The Status tab still says "we couldn't find your request." It's clear it's moving through now, the time elapsed to flip to this state is roughly 48hrs in our case (Sat-Mon). Now let's see how long the review takes...
Data Point Update, so again we had a manual review, in addition to the quoted portion above, I can confirm that after it went to Pending Review it was just a few hours and by morning we were fully refunded. The funds arrived another 24hrs later into my card.
In total 4 consecutive days processing, (we called on a Saturday) and funds on day 5.
Now just need our "orphan" flight to cancel and we'll go through it one more time.