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Old Apr 2, 2020 | 8:08 am
  #44  
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Join Date: Apr 2011
Location: YYC
Programs: AC SE, spouse SE (MM), National Emerald, various hotel programs
Posts: 450
Originally Posted by expert7700
Tonight, we did AC-style hockey puck beef at home.

One of our high value customers in J suffered substantial bleeding from the mouth halfway through meal services.

A few minutes after ruling out the ER due to Covid exposure risk (and insurance deductible), we found out why-- the steak ripped out a "12year" molar.

Although age is borderline in this case, a customer service gesture of goodwill in the form of cash compensation or bonus miles will be provided under pillow overnight.
Inquiring minds want to know. Did the customer have to request the 'white form' or was it provided without question?
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