Just received a letter from the CEO. Relevant bit:
We understand your concerns around travel during this challenging time. We are committed to support you and to offer our help in any way possible. We also understand your need for flexibility and to be worry-free. Since the start of the outbreak, we have been regularly updating our cancellation waiver policy and offered free cancellation for all guests travelling to any of our hotels globally before 30 April 2020. We value our customers’ loyalty and have extended Golden Circle tier status and related benefit schemes for Diamond and Jade members globally until 31 December 2021.