FlyerTalk Forums - View Single Post - Master thread Air Canada Refunds vs credits; Class action lawsuit filed
Old Apr 1, 2020 | 3:17 pm
  #28  
canadiancow
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Originally Posted by eigenvector
Even if airfare remains the same, you'll have to magically find a flight that costs the exact same amount of money. If it's cheaper, AC keeps the residual value. If it's more expensive, you're paying AC new money to use the 'credit' they issued you for the flight they didn't provide earlier.

Conceptually, I don't entirely disagree with what AC is doing - preserving cash to keep the airline alive - but at least give people a real gift card-like credit that is transferable, does not expire and can be used multiple times. Anything else is a kick in the pants.
I don't even understand their logic with any of this. They want cash.

There are 3 AC itineraries I want to book and 1 UA itinerary. UA has basically the same rules for booking new tickets as AC.

Except... I'm not willing to end up in a situation where I lose residual value. I'm quite happy to take a $5k AC gift card if all my flights need to be cancelled, and they can hold my cash. But I'm not willing to take a $2k and $3k AC credit that can only be used by the same passengers, and lose all residual value if I want to book a different cheaper flight.

Do they need cash or not? Because I've got a bunch burning a hole in my pocket that I'd spend if their terms were reasonable.
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