FlyerTalk Forums - View Single Post - How to get refund if 10% seat option wasn't deducted
Old Apr 1, 2020 | 11:15 am
  #9  
Maestro Ramen
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5 Years on Site
 
Join Date: Dec 2018
Location: Body in the UK, Soul everywhere
Programs: Flying Blue Plat, M&M FT, ALL Gold
Posts: 2,310
Originally Posted by Mcflyneo
Thanks for the info. I made a fake booking and indeed, KLM did not deduct the 10% FFP discount.
So much for flying KLM anymore.
If there is one thing I hate it's unsubstantiated claims. So I did this test myself, and the results were as follows:

* The 10% reduction was applied correctly to all premium seats
* The standards seats had zero reduction on them

This is exactly as intended as FB rules stipulate (not applicable on standard seats)

So my guess is you were mistakenly still logged into your account in the background although you did not notice it. Anyway there is no need to make up false information: the 10% discounts works correctly and as advertised!

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