That means you are not a heavy user yet.

FWIW - routers do not usually last as long as computers. With a few exceptions, routers are one of the electronic appliances in a home that people do not power down. In addition, routers' exterior are plastic without any active heat reduction measures. So unlike a computer, a router is destined to fail. It is only a matter of when.

They are taught to say this, as it costs. You should do this:

1. If no router, tell the rep either issue a credit on the account. Also, escalate if available.

2. Bring your router for an exchange at a physical Comcast store (if they are still open).