FlyerTalk Forums - View Single Post - Refund of United miles for canceled Eva Air flight *A upgrade

Mar 30, 2020, 2:07 pm

#3

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

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Quote:

Originally Posted by carlos.htx

.... I was supposed to fly on May 30th and come back mid-June to the US. I used my United Mileage to ugrade to business. However, I have cancelled my flight over a week a go due to the coronavirus mess. My money was just refunded to me; however, my 60k miles used to upgrade was not. Who do I go after? I have called United and they said they could not do anything from their end. Called EVA and they said they have cancelled the flight and refunded everything, I need to call United to have the miles redeposited. ...

This was a cash flight and you used UA miles to upgrade a BR/EVA flight -- via the Star Alliance upgrade method.

Did you cancel before BR/EVA cancelled the flight?

Did you cancel the booking with UA? And UA refunded the ticket price?

If I understand the above correctly, the miles should be refunded. When did you cancel?

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