Refund of United miles for canceled Eva Air flight *A upgrade
#1
Original Poster
Join Date: May 2018
Programs: United Mileage Plus
Posts: 23
Refund of United miles for canceled Eva Air flight *A upgrade
I have a question.. and this may not be the right thread, but.
I was supposed to fly on May 30th and come back mid-June to the US. I used my United Mileage to ugrade to business. However, I have cancelled my flight over a week a go due to the coronavirus mess. My money was just refunded to me; however, my 60k miles used to upgrade was not. Who do I go after? I have called United and they said they could not do anything from their end. Called EVA and they said they have cancelled the flight and refunded everything, I need to call United to have the miles redeposited.
Not really sure how to get my miles back. Any bit of help is highly appreciated.
I was supposed to fly on May 30th and come back mid-June to the US. I used my United Mileage to ugrade to business. However, I have cancelled my flight over a week a go due to the coronavirus mess. My money was just refunded to me; however, my 60k miles used to upgrade was not. Who do I go after? I have called United and they said they could not do anything from their end. Called EVA and they said they have cancelled the flight and refunded everything, I need to call United to have the miles redeposited.
Not really sure how to get my miles back. Any bit of help is highly appreciated.
#2
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,038
I have a question.. and this may not be the right thread, but.
I was supposed to fly on May 30th and come back mid-June to the US. I used my United Mileage to ugrade to business. However, I have cancelled my flight over a week a go due to the coronavirus mess. My money was just refunded to me; however, my 60k miles used to upgrade was not. Who do I go after? I have called United and they said they could not do anything from their end. Called EVA and they said they have cancelled the flight and refunded everything, I need to call United to have the miles redeposited.
Not really sure how to get my miles back. Any bit of help is highly appreciated.
I was supposed to fly on May 30th and come back mid-June to the US. I used my United Mileage to ugrade to business. However, I have cancelled my flight over a week a go due to the coronavirus mess. My money was just refunded to me; however, my 60k miles used to upgrade was not. Who do I go after? I have called United and they said they could not do anything from their end. Called EVA and they said they have cancelled the flight and refunded everything, I need to call United to have the miles redeposited.
Not really sure how to get my miles back. Any bit of help is highly appreciated.
#3
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,576
.... I was supposed to fly on May 30th and come back mid-June to the US. I used my United Mileage to ugrade to business. However, I have cancelled my flight over a week a go due to the coronavirus mess. My money was just refunded to me; however, my 60k miles used to upgrade was not. Who do I go after? I have called United and they said they could not do anything from their end. Called EVA and they said they have cancelled the flight and refunded everything, I need to call United to have the miles redeposited. ...
Did you cancel before BR/EVA cancelled the flight?
Did you cancel the booking with UA? And UA refunded the ticket price?
If I understand the above correctly, the miles should be refunded. When did you cancel?
#4
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
#5
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 5,981
Well, this is from Terms and Conditions:
However, sounds like you might need to do a 3-way conference call to get everyone aligned.
If you wish to make changes or cancel your Star Alliance Upgrade Award request, please contact the operating carrier.
However, sounds like you might need to do a 3-way conference call to get everyone aligned.
#6
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,576
However, getting *A upgrade miles back on fully canceled reservation has been hit & miss in the past -- the operating carrier needs to release the miles. But UA is the right place to start and the OP mentioned the uoerating carrier claims to have released the miles.
#7
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,839
yeah, there is another thread in the *A forum with similar issues on AC miles. This is reported to be a mess. I would try and Email [email protected] with the PNR and date the miles were deducted for the upgrade as well as a confirmation that the flights were cancelled and the ticket refunded. They should be able to refund those miles, but it might take a few attempts and escalations since *A upgrades are not exactly common for most agents.
#8
Original Poster
Join Date: May 2018
Programs: United Mileage Plus
Posts: 23
Thanks everyone for the help!! I have emailed United a few days ago and gave them a call last night. Luckily, the agent who picked up my call was the same agent preparing a response to my email. I explained to her the situation and they re-deposited the unused miles back to my account.