FlyerTalk Forums - View Single Post - Schedule Change(Back to 2hrs) / Cancelation Refund [Archive]
Old Mar 30, 2020 | 11:12 am
  #986  
WineCountryUA
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Welcome to FT!, personalt2
Originally Posted by personalt2
Have a fight on April 8th from Newark to Fort Lauderdale. With the quarantine order for people going from NJ to FL and the general state of the world, we will not be taking this trip. I got bumped once from my original flight to another with an hour difference in time. This new flight was full at first but is slowly emptying out. If I understand the ever-changing state of refunds if I get moved 6 hours I can get a refund? ...
Well, the reality is UA is resisting refunds and will push you toward future flight credit

Originally Posted by personalt2
1)How close to flight time can I cancel online and get the ETC? ...
Cancelations need to be done before the flight "closes" if you checked-in by the required check-in time but best not push it too close -- In today's environment, I would allow at least a couple of hours

older thread -- https://www.flyertalk.com/forum/unit...et-credit.html
Originally Posted by personalt2
2)If they bump the time more then six hours and I want my refund I assume I cant do that online and they will make me call? .
Have not heard of refunds being requestable online (for standard non-refundable tickets). Online for canceled flights you seem to be offered future flight credit and sometimes ETC. Expect resistence to any request for refunds
Originally Posted by personalt2
3)How close to flight time are they actually canceling these nearly empty flights? it seems they could be playing a game of chicken with a lot of us to see how cancels first .....
Most cancellations seem to occur 24-48 hours out. Some earlier, some later. UA historical has "finalized" system operations around midnight central USA time 2 days prior but these are not normal times.

While there seems to be clear rules for refunds, the reality with UA present is different
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