Originally Posted by
Thai-Kiwi
26 Mar (Th) I messaged them
28 Mar (Sa) they sent 2 messages (I sent 2).
Further social media exchanges today.
NZ says that they can get me on my return flight BNE-WLG In late May as currently booked even though flights don’t show at present.
So the options presented are for this 2-night, seat-only, non-refundable (return) journey are;
Hold the $373 fare in credit; or
Cancel and refund just the taxes $200.
I asked for a refund of the taxes, which they have processed and should be credited with 15 working days.
In the ‘big picture’ I think this is a pragmatic outcome rather than attempting to argue the toss over a flight that is announced as suspended - but also which could operate in late May.
Time will tell if their statement is true or not. I have been cut some slack by AirNZ in the past and don’t begrudge them the $173 they get to keep.