FlyerTalk Forums - View Single Post - Refunds for suspended flights

Mar 28, 2020 | 12:53 pm

#146

Thai-Kiwi

FlyerTalk Evangelist

Join Date: Mar 2005

Location: WLG/BKK

Programs: TG*G, NZ*GE, QF G, Accor Plat

Posts: 12,706

Quote:

Originally Posted by SgtRyan

For the CC, I would print a screenshot from Air NZ website that shows the flight was cancelled. That will be enough. Not sure with the DOT.

AirNZ media releases on 17 and 25 March list many flights not operating TransTasman stating “All other Tasman routes are suspended from 30 March to 30 June as follows;’. The word ‘cancelled’ is not used.

A look at ExpertFlyer shows my WLG-BNE-WLG flights but with zero in every fare bucket - suggesting the flights are ‘suspended’.

Could this be the ‘grounds’ on which AirNZ is not refunding fares but offering a credit? (and free date changes). A credit is of no value/use to me as I have no future TT travel plans.

Air NZ stated to me that because they can route me to BNE via AKL that there are no grounds for a refund. I pointed out there are no flights for the return from BNE-WLG on the day concerned either directly or indirectly between any Australian city to any NZ city.

They have yet to respond to this last point. I’m content to do this (slowly) on a social media channel and leave the phones for urgent/complex situations.

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