Originally Posted by
lepmd
I spoke with an agent over the phone about a refund on March 15. Because my flight was canceled, they offered the refund. I still haven't received it yet. Is this normal?
Was this ticket wholly unused or partial usage? If partial, it will require manual work. If wholly unused, it should have been refunded within a week.
I just got two non-refundable tickets refunded start to finish in under a week without speaking anybody with the following:
Go to AA refunds page and plug in ticket# to check on refund status. If no evidence of refund do the following:
1. Take screenshot/email of new rebooked flights/or no rebooked flights
2. Cancel reservation
3. Submit refund request online.
Originally Posted by
F1flyer
I have an itinerary booked with AA. It includes sectors with Qantas that have been cancelled. This happened at least 10 days ago but the sectors still show on my PNR. AA agents say that the flight hasn't been cancelled by AA yet.
I am sceptical. I know AA is lobbying the Government to stop paying cash refunds. Is there anything I can do to trigger my refund now?
What is displayed on your PNR? Are there missing flights?
Originally Posted by
LondonElite
Yes. Expect it to take a while. We are in unusual times.
It’s a bit hard to tell from your information, but you could apply for a chargeback to your credit card. It depends a little on which flights have been cancelled and which haven’t. What is the itinerary and what has been cancelled?
Two data point I have for cancelled flights on wholly unused ticket is under five business days from request for refund to credit hitting the card.
Originally Posted by
geckoflyer
As a quick data point, I had 2 tickets that had >2 hour schedule changes. Instead of calling, I submitted refund requests at prefunds.aa.com. Both were approved and issued within 24 hours. I had a 3rd itinerary where I did call in almost a week ago, and that refund hasn’t posted yet. So you may want to use the website before calling...it was certainly faster for me.
+1
For your 3rd itin, I recommend same process as my first response above.