Originally Posted by
lepmd
I spoke with an agent over the phone about a refund on March 15. Because my flight was canceled, they offered the refund. I still haven't received it yet. Is this normal?
Yes. Expect it to take a while. We are in unusual times.
Originally Posted by
F1flyer
I have an itinerary booked with AA. It includes sectors with Qantas that have been cancelled. This happened at least 10 days ago but the sectors still show on my PNR. AA agents say that the flight hasn't been cancelled by AA yet.
I am sceptical. I know AA is lobbying the Government to stop paying cash refunds. Is there anything I can do to trigger my refund now?
It’s a bit hard to tell from your information, but you could apply for a chargeback to your credit card. It depends a little on which flights have been cancelled and which haven’t. What is the itinerary and what has been cancelled?